WHAT IS TAYLOR STREET FAVORS?
Taylor Street Favors provides an ever growing selection of cake toppers, gift tags, table numbers, wine labels, and holiday ornaments. We want to inspire you to celebrate your life — weddings, adoptions, births, anniversaries — with pride, with joy and without limit. We believe that today’s diverse couples and modern families are equally deserving of representation in this marketplace. We strive to offer unique products and designs that make shopping fun and aspirational. We are dedicated to creating a sense of inclusion & pride; inspiring our customers to celebrate life – differently.
As a busy family ourselves, we appreciate how important your time is. We are passionate about making your shopping both efficient and enjoyable. We work hard to offer great service to each and every customer. Prefer to talk to us – we like that too! We are available to assist you in any way we can Monday through Friday 9am to 5pm. You can also reach us through our Contact Us page.
HOW DO I PLACE AN ORDER?
We accept orders directly from our website or in our ETSY store here.
WHAT DO DISCOUNTS APPLY TO?
Discount applies to merchandise only, including closeout and sale items. Discount does not apply to shipping, fees, taxes, or other non-merchandise charges. The offer is only valid at the time of purchase and cannot be combined with any other offer. *Free shipping offers, where applicable, applies to standard ground service within the contiguous United States.
HOW DO I PLACE AN ORDER ONLINE?
To order online, begin navigating the site by choosing a product category. Each category contains multiple products. Once you have chosen a product, simply click the product image to go to the product’s main page. At that point, you will be prompted to enter detailed information about the item you are interested in purchasing, i.e. quantity, size, color, etc. Once you have entered all relevant fields, click “ADD TO CART” to add the item to your shopping cart.
When you are finished shopping, you will be asked to provide information about shipping preference and payment method.
ARE YOUR PRODUCTS ALWAYS AVAILABLE?
We are good, but we are not perfect! Occasionally, a product may be backordered. If an item is on backorder it will be noted in the item description on the product page with an estimated in stock date. We usually allow you to pre-order the item so that we can ship it to you as soon as it becomes available.
DO YOU REQUIRE A MINIMUM ORDER FOR PURCHASE?
Some of our products require a minimum quantity for purchase. If you would like to see a sample of a product before purchasing quantities, we would be happy to assist you. Please email our customer service representatives at info@tsfavors.com with the item you would like a sample of. We will check to see if that item has samples available.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Each product description includes details regarding the estimated time it takes to process your order so that it is ready to ship. This estimated lead-time does not include shipping transit time. Orders shipped via USPS Ground will take 5 to 7 business days to arrive once shipped. Details regarding expedited shipping are noted at checkout.
DO YOU OFFER PERSONALIZATION?
Yes! Many of our best selling items come with various options for personalization. If personalization is available, it will be noted in the product description.
HOW DO I PLACE INITIALS FOR A MONOGRAM CORRECTLY?
The order of initials in a Monogram varies according to style chosen. When the center letter is taller than the others, the order of initials is traditionally first | last | middle. Example: David Wesley Begor would be DBW. For styles in which all letters are equal in size, the order of initials should be first | middle | last. Example: David Wesley Begor would be DWB. For couples who choose to keep their original last names you would use the initials of each first name or last name. Example: David Wesley Begor and Derek Lenington would be DD or BL, D + D or B + L, or D | D or B | L. More on Monogram Rules.
WHAT TYPES OF PAYMENTS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express and Discover credit cards, and PayPal, Amazon Pay and Apple Pay. We do not accept cashier’s checks, personal checks, or money orders.
HOW ARE YOUR PRODUCTS PRICED?
All Taylor Street Favors products are priced in US dollars.
DO YOU CHARGE SALES TAX?
We are required by law to charge sales tax on all orders shipped to California. Orders shipped outside of California are not charged sales tax.
WHAT SHIPPING METHODS DO YOU OFFER AND WHAT DO THEY COST?
USPS is our default shipper.
DO YOU PROVIDE SPECIAL SHIPPING OFFERS?
Taylor Street Favors offers competitive shipping rates. Rates are calculated in the cart. We do offer free shipping on some items in the Mainland United States. Free shipping offers will be noted on the site when available.
WHAT ARE YOUR SHIPPING PROCEDURES?
Orders are shipped from the Taylor Street Favors warehouse or directly from the manufacturer. In cases where products are shipped directly from the manufacturer, the actual shipping method may vary from the shipping method selected by the customer during checkout. Every effort will be made to ship products together, but occasionally different products within one order may ship separately especially if it is a time sensitive order. If an order is placed with incorrect or incomplete shipping information or you are unavailable to accept delivery, the delivery company may charge a fee to redirect or redeliver the package to the proper destination. Any additional fees or charges associated with such deliveries will be the responsibility of the customer.
DO YOU SHIP ORDERS INTERNATIONALLY?
Not at this time. For shipping outside the USA please shop through our Taylor Street Favors Etsy store.
I NEED MY ORDER RIGHT AWAY. CAN YOU RUSH IT TO ME?
We process most of our orders (getting it ready to ship) within 3-5 business days (not including transit time). To expedite processing, we offer RUSH service for many of our personalized items. If RUSH service is available, it will be noted in the product’s description.
Please note that this service applies to production time only. If you would like to expedite the shipping time of your order, please select priority or express during checkout.
WILL I BE SENT A CONFIRMATION OF MY ORDER?
As soon as we begin processing your order, we will send you a confirmation e-mail with details about your order. Once we have prepared your order for shipping, we will send you a second e-mail with shipping information and a tracking number so that you may track your order in transit. You can also track the progress of your order here: taylorstreetfavors.com/ts-shipment-tracking/
HOW CAN I BE ASSURED THAT MY HEAT SENSITIVE ITEMS WILL ARRIVE INTACT DURING WARM WEATHER MONTHS?
Heat sensitive items such as candles and many edibles must be shipped 2nd Day Air during warm weather months. During checkout you will be prompted to select an expedited shipping method for heat sensitive items. Taylor Street Favors will not be responsible for damage incurred to any heat sensitive item should you decline expedited shipping.
WHAT IS YOUR POLICY REGARDING RETURNS & EXCHANGES?
Yep, returns happen – and its okay! We want you to be happy with your purchase. If you are unsatisfied with your purchase and would like to return it for a refund or exchange … please, please … Contact Us within 10 days from the receipt of your order to get a return number & our return address so that we know to expect your return. Returns without authorization numbers will not be accepted. This is important to us: Please return products, unopened, in their original form and packaging.
When we get your return we will contact you — and, before issuing a refund, deduct the cost of shipping costs incurred, including through any “free shipping” offer. We do not pay for shipping costs associated with returning items and no credit is given for lost packages, so we strongly recommend using a traceable shipping method for all returns.
PERSONALIZED ITEMS CAN NOT BE RETURNED.
We will replace any defective items you receive. We all make mistakes, so if any personalization is wrong and the error is our fault, we will replace the item as quickly as possible at no cost to you.
Our general approach is that we try to be fair and do what we can to “make things right”. And we never charge a restocking fee!
WHAT IF I RECEIVED MY ORDER AND SOME OF THE ITEMS ARE DAMAGED?
We ask customers to inspect all items carefully when the order is received. If there is any damage, please email us at: orders@tsfavors.com, text us, or leave a voicemail at 805-324-7744 as soon as possible, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items to expedite the claims process. We may not be able to replace damaged items if you contact us after this 7 day window has closed.
ARE THERE ANY ITEMS THAT ARE NON-RETURNABLE?
We do not issue refunds or exchanges for perishables, personalized items, custom items, product samples, and ribbon.
IF I CHANGE MY MIND, CAN I REVISE OR CANCEL MY ORDER?
Orders that have not been processed usually can be changed or cancelled easily. We do not accept changes or cancellations on personalized items once they have been placed into production. Please contact us immediately if you have to make a change to your order.
WHAT IS YOUR PRIVACY POLICY?
Protecting your personal information is a top priority at Taylor Street Favors. Any personal information received by Taylor Street Favors is used solely to communicate with you and fulfill your order. Please click on this link to read our complete Privacy Policy. We do not store any credit card information – ever.
IS SHOPPING AT TAYLOR STREET FAVORS SECURE?
Shopping online at Taylor Street Favors is safe and secure. Our systems exceed industry standards for the protection of credit card data using secure server 128-bit SSL (secure socket layer) encryption technology. Our secure server software encrypts your information ensuring your transaction with us is confidential and your identity fully protected.
DO YOU OFFER EXTRA SERVICES SUCH AS RIBBON TYING AND FAVOR ASSEMBLY?
At this time we do not offer additional services such as ribbon tying and favor assembly.
WHAT ABOUT CALIFORNIA’S PROPOSITION 65 WARNING CONCERNING ONLY SOME ITEMS?
California’s Proposition 65 warns consumers about products that may contain chemicals known to the state of California to cause cancer, birth defects, or other reproductive harm if those products expose consumers to such chemicals above certain levels. Taylor Street Favors passes along this information when it is provided to us as part of the product information we receive from the manufacturer.
DO YOU OFFER WHOLESALE PRICING TO SPECIAL EVENT PLANNERS?
Taylor Street Favors does not offer wholesale pricing at this time.
DO YOU EXCHANGE LINKS WITH OTHER CREDIBLE WEBSITES?
Taylor Street Favors does exchange links with other credible websites. Please Contact Us for more information.
DO YOU ACCEPT SOLICITATIONS FROM VENDORS?
Taylor Street Favors is always on the lookout for new products to add. Please Contact Us for more information.
WHO DO I SPEAK WITH REGARDING PRESS INQUIRIES?
Please Contact Us for information regarding press inquiries.
